In the past few months there has been much heated debate over whether state governments should raise their minimum wages. While there’s an argument that paying employees more would raise costs for employers, and might lead to layoffs, an increased minimum wage is... read more
Zappos, the online retail giant, is already well known for their exemplary customer service, answering 80% of queries within 20 seconds. Recently, they built on that reputation with the implementation of Open Market, an online scheduler for their customer service... read more
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